On March 10th Microsoft has introduced a new Windows update, which is currently not compatible with some printers

Uninstalling this Windows update.

In order to uninstall the latest Windows update, please follow the steps below:

Please check what version of Windows you have.

Please click on Windows logo (bottom left corner) and type “winver”.

Here you can see version of your Windows (example: “Version 1909”).

Please go to Control Panel > All Control Panel Items > Programs and Features Click on the “View installed updates”

Remove Windows updates that are corresponding to your Windows version, see below:

• • For Windows 10 version 1909 – remove -> (KB5000808)
  • For Windows 10 version 2004 – remove -> (KB5000802)
  • For Windows 10 version 20H2 – remove -> (KB5000802)
  • For Windows 10 version 1809 – remove -> (KB5000822)
  • For Windows 8.1 – remove -> (KB5000848 and KB5000853)
  • For Windows 7 SP1 – remove -> (KB5000841 and KB5000851)

Select the appropriate file, corresponding to your Windows version and uninstall the program

Restart your computer