Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
Latrobe Valley Computers reserves the right to inspect and test all items presented for warranty to validate the warranty claim. If the claim is found to be not valid, travel, freight, and testing charges may apply.
Latrobe Valley Computers is not an Authorised Representative or Service Provider for the purpose of any Manufacturers Limited, or “Extra” Warranties. Customers are advised to read the terms and conditions to ensure they are aware of their rights and obligations under the agreement with the manufacturer.
Power Supply Units
Latrobe Valley computers will not warrant failed power supply units on systems that are not attached to an uninterruptible power supply (UPS) with Automatic Voltage Regulation (AVR). Due to the nature of power supply and the fluctuating voltages, Latrobe Valley Computers cannot guarantee the product has not become faulty due to supply voltage issues unless the system was on a UPS with AVR. Systems attached to “Surge Protection” boards will not be covered.
User Generated Data
Latrobe Valley Computers does not warrant any software or its installation.
Latrobe Valley Computers is not liable for any user generated data lost or corrupted at any stage.
During the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair.
Latrobe Valley Computers Extra Warranties
When purchased the following terms and conditions apply to the stated warranty;
“Return to Shop” Warranty
This warranty applies to applicable Power Supply units on listed systems only, regardless of connection to a UPS with AVR for the term stated. (1 Year, 2 Years or 3 Years)
Latrobe Valley Computers will replace the failed or faulty power supply when the faulty unit is presented to the Latrobe Valley Computers Workshop.
This warranty applies to all applicable hardware within a 40km radius of Latrobe Valley Computers main office located at 24 Buckley St, Morwell Vic 3840.
Latrobe Valley Computers will replace the failed hardware on-site free of all charges for the term stated. (1 Year, 2 Years or 3 Years)
Travel maybe charged for onsite warranty claims outside the 40km radius stated.
Items covered under any of these warranties shall be stated on the sales receipt / invoice. Customers must produce a copy of the sales receipt / invoice with the stated warranty purchased, to claim under these warranties.